About Peaceland Properties

Mission & Vision

Leasing homes throughout the Lake Placid, Sebring, Avon Park areas is what we do every day. Our specialty is rental homes in Highlands County. Peaceland is an owner-operated rental company— the properties we rent are owned by us.

Our Mission Statement

• To service our customers by creating and delivering a quality service that is unique and valuable.
• To listen to customers who represent the marketplace.
• To create a unique service to meet your needs and deliver service as efficiently and effectively as possible.
• To design and deliver quality and service unmatched by our competitors.
• To let service, quality, reliability, responsibility, responsiveness, follow-up, integrity, and attention to detail guide everything we do.

Our Customer Care Policy

• Our customers are the most important people. They are not dependent upon us—we are dependent upon them.
• Homeowners and tenants do not interrupt our work; they are the reason we have work.
• Customers do us a favor when they call. We are not doing them a favor by returning calls. We may be busy, but they take priority.
• Our customers are families that bring us their wants. It is our job to listen, understand, and work to fill those wants.
• Our customers deserve the most courteous treatment we can give. A customer is not someone to argue or “match wits” with.
• Our customers might not always be right, but they are always our customers. We are here to serve. Properly cared for, they will remain our customers for life and bring us new ones.